Question : Do you really value the privacy of your clients? 
Answer : Yes, we do! You can work with us, only having an email address. We do not log you,or otherwise draw profiles on your business movement.

Question : What is your usual turnaround for an exchange order?
Answer : The usual time is 24 hours.

Question :  I wish to buy or sell a large amount of currency, is this possible?
Answer : Email us and check first.

Question :  Do you accept Paypal, Stormpay or other online payment processor?
Answer : No, we do not accept any other payment processor or e-currency other than e-Gold, e-bullion and pecunix, liberty reserve, webmoney.

Question:  How do I know if my order is completed?
Answer : You will be notified via email once the order is completed.

Question : How long it takes to buy e-gold by wire transfer? 
Answer :Usually the bank wire transfer takes 24-48 hours. We load your E-GOLD account immediately once the money are credited on our bank account. 

Question :   I am buying things on the Internet and need to make a payment by  E-GOLD. I was told that I can buy e-gold from you. How do I do that? 
Answer Do you have the E-GOLD account? If not, you can open one at
www.e-gold.com.Once you open the account, you need to place the Buy order on our website. 

Question :  How do I convert my E-GOLD into real cash then? 
Answer : You can sell it to us and we will send you the payment into your bank account or money order . Just submit the Sell order form on our website www.Aegold.com and provide us your bank account details (or address, if you want us to send you a check). We will then process the order, usually the next business day, and will send the payment to the account you have provided. Depending on where your bank is, the money should reach your account within 24-48 hours after that.

Question :  How do I open an account with you to buy e-gold? 
Answer : You do not need an account with us to do that. Just use the buy and sell forms to place the orders.

Question :  What is AEGOLD business day?
Answer : We accept orders 24/7.

Question: Why must I include my Digital Currency account name and other details?
Answer : We ask you to include your account name and account number to double check we are spending your gold to the right account!

Question: What if I need to contact AEGOLD?
Answer :  Please go to our Contact us link. We do not have a telephone call centre as we conduct all our communication via e-mail.